FAQ

• The program I usually run is detected as malware.open layer
  To exclude the normal program as virus, just follow these simple steps:
  First, check the file again and click Virus Report menu.
  Describe briefly about the program and attach the file to the report window.
  At last, press “Send” button.
  Your file will be reviewed to our virus lab and exclude it from our virus DB after it is turned out as non virus.
  
• ALYac Cure Windows shows up again after disinfectionopen layer
  infected by virus. In this case, the system cannot be cured at once, and virus reinfects the system after rebooting.
  When scanning the system, do not run any programs or files to prevent other running files from being infected.
  Reboot and access to safe mode and scan 2 or 3 times.
  If the files other than viruses show at scan results window, please send the file name and describe the issue briefly via ALYac Virus Report Tool. You can either send this issue via ALYac program or the ALYac website.
• ALYac does not run properlyopen layer
  If ALYac does not run properly, please follow these steps:
  1) Go to Desktop and click “My Computer” Icon.
  2) Go to C: > Program files > ESTsoft > ALYac folder
  3) Double click alyac.aye and run scan and cure.
  (If file extension does not appear, go to Option> Folder options>View tab and uncheck “Hide extensions for known file types.”)
  If ALYac is not the latest version, please update to the lastest version via ALYac website. You can confirm your current ALYac version at “ALYacProduct Information” or “About ALYac…”
  If ALYac still does not run even after following the upper steps, reboot your computer and go to save mode and scan ALYac.
  1) Mouse right-click at ALYac tray, which is located at lower right of your monitor. Click “Start update” to update the latest ALYac DB.
  2) Reboot to access to Windows safe mode.
  3) After access to safe mode, run ALYac with connecting any portable devices. Scan portable devices and all hard disks and drives installed in your
  computer. If any infected files appears at ALYac window, cure the files through ALYac. 4) Reboot your computer. If ALYac runs successfully, the infected files have been discarded.
  
• Does ALYac Internet Security Free support 64bit OS?open layer
  Currently, ALYac Internet Security Free will 64 bit OS.
  ALYac Internet Security Pro supports 64bit OS as well.
  
• Extra malware is detected when running different securityopen layer
  There are many files that are hard to be defined as malware and adware.
  Malware and adware are defined differently by each security program. Thus, some virus programs detect cookies or registry which are determined as normal files at other virus programs.
  To minimize the time of scanning and increase the efficiency of scanning process, ALYac catches and cleans adware and malware which could directly harm user’s PC and internet usage.
  Cookies are deleted only when it contains malicious codes in ALYac.
  Other cookies can be cleaned by using ALYac’s PC tune up tool, however, it is hard to say deleting cookies proves the quality of virus detection ability.
  if there is malware that ALYac cannot detect, please send us the information about the malware through our virus report tool.
  We will review the malware and get back to you as soon as possible.
  
• Update Server keep being disconnected in Vista OSopen layer
  “Fail to connect to the update server”
  This message shows when Norton Anti Virus has disconnected AYUpdate.aye. Please check if you are using Norton Anti Virus or other firewall program.
  Please uncheck the firewall features or allow ALYacUpdate.aye to run on your firewall program. After that, please follow these steps:
  1) If you do not use a firewall program or other virus program, re install ALYac first.
  2) Click Start> All Programs > ESTsoft > ALYac > Uninstall ALYac.
  3) Click Yes at Remove ALYac window.
  4) ALYac uninstallation process will be closed automatically after uninstallation process is finished.
  5) Access to ALYac website and download ALYac Antivirus Free again.
  6) Save the installation file at Desktop.
  7) Point mouse curser and press mouse right-click at “Run as Administrator.”
  8) Installation will begin and after the completion, run ALYac and see if the problem still happens.
  9) If it still happens, let us know through support@alyac.com or use Virus Report Page.
  
• How to register ALYac?open layer
  First, install ALYac Internet Security. When it is finished ALYac License Help Window will appear. If you want to enter your purchased license key, click the upper link, described as “Click here to enter Serial Number for Product Registration.”
  After pressing Serial Number link, License Window shows and asks you to enter the serial number you received by email. It is optional to enter your email for receiving extra information and values about ALYac.
  When finishing your Serial Number, press OK. Then product registration process will be finished.
  If you skip this process and register the license later, that is OK. You can access to License Window to enter your serial number by pressing ALYac Product Information Window located at lower right of your screen. Press mouse right-click, then ALYac tray will be shown. Among menus, there is ALYac Product Information menu.
  When clicking it, License Help Window will show and “Click here to enter Serial Number” link for product Registration.
  
• How to Purchase and Renewal ALYac?open layer
  When your ALYac license is expired or want to buy a new license, follow the License Renewal link or go directly to ALYac website.
  For existing ALYac users, ALYac will notify you of the renewal when you are near to the expiration date.
  You can directly follow the link shown at the Renewal Window to purchase the license.
  Otherwise, you purchase the license at estsecurity website, en.estsecurity.com
  
• How to activate ALYac License?open layer
  So far, ALYac Product Registration and Activation has the same process.
  After installing ALYac Internet Security, ALYac License Help Window will appear. If you want to enter your purchased license key, click the upper link, describing “Click here to enter Serial Number for Product Registration.”
  Press Serial Number link, License Window shows and asks you to enter the serial number you received by email. It is optional to enter your email for receiving extra information and values about ALYac.
  When finishing your Serial Number, press OK. Then product registration process will be finished.
  If you skip this process and register the license later, that is OK. You can access to License Window to enter your serial number by pressing ALYac Product Information Window located at lower right of your screen. Press mouse right-click, then ALYac tray will be shown. Among menus, there is ALYac Product Information menu.
  When clicking it, License Help Window will show and “Click here to enter Serial Number” link for product Registration.
  
• If I install more than one vaccine on my smartphone, will they crash?open layer
  It does not occur any problems if you use Dr.Capsule with other vaccines.
• What is Cloud Scan?open layer
  The Cloud Scan is a function that can quickly respond to the new malwares by querying apps and files in the user’s smartphone to the cloud server in real time.
  In order to perform scanning with the latest DB using the previous scanning function, separated DB update was needed.
  Additionally, it was difficult to deal with the new malicious apps when scanning with the old DB.
  After the cloud scan function is added, you can scan with the latest DB through real-time inquiry even if you did not update DB. Therefore, you can deal with the new malicious threats quickly.
  Also, since the default option of the cloud scan is set to work only with Wi-Fi, you can use it without worrying about data consumption unless you change the default setting.
  
• A pop-up suddenly appeared that there was a malicious app infection.open layer
  The pop-up window is a part of process to deal with malicious apps that interrupts Dr.Capsule from running. If you report through it, we analyze the malwares by referring to the data. In addition, if we found a malware, it will be added to the DB update. Therefore, if you run into the pop-up, we recommend scanning your smartphone periodically for safe environment.
• Can I move Dr.Capsule to SD card?open layer
  If you move Dr.Capsule to SD card, the main features of Dr.Capsule will not properly operated due to property of some versions of Android OS. In addition, if the smartphone is connected to a PC, it will affect real-time monitoring. Therefore, we do not allow Dr.Capsule to be moved to SD card for secure smartphone environment.
• Why is it asking so much permission?open layer
  Dr.Capsule only request permissions for its various features, according to the Android Guideline. We do not ask for any unnecessary extra permissions.
  The reason for requesting permission for the camera, which is frequently asked, is for “Flashlight” feature that uses flashlight function of the camera and introduced in the latest version of Dr.Capsule.
  In case of permission for the locations, we request it for Wi-Fi function according to the Android guideline. We only ask for the necessary permissions to use the features of Dr.Capsule, and never use it for any other purpose.
  
• Can I do other tasks while scanning with Dr.Capsule?open layer
  We have added a multi-tasking scan function that allows you to proceed with other tasks by clicking 'home' button while scanning with Dr.Capsule. When the scanning is completed during multi-taking, the status bar will display the message "Test is completed."
• Why is a normal app marked as "caution"?open layer
  Our app safety index policy has been changed with Dr.Capsule’s official launch. For those who use the previous version of the app, please refer to the below guide.
  
  Dr.Capsule (ALYac Android v2.0+)
  Dr.Capsule provides user preference of an app by evaluating it based on the number of downloads and the safety of permission requests, not on the existing “app safety index”. Therefore, the user preference can be changed as the number of downloads increases, and in case of newly launched apps, Dr.Capsule can provide their user preference after analyzing it for a certain period of time after the launch.
  
  There is no case of ‘caution’ app with Dr.Capsule. Please be noted that we do not provide the app safety index.
  
  Dr.Capsule gives alert for dangerous apps. In case you get alert for the apps that are not dangerous, please send us the following information - a) application name, b) package name, c) file size - at mglobal_alyac@estsoft.com, so that we quickly check it out and get back to you with the result.
  
  *ALYac Android (ALYac Android ~ v1.9)
  The apps we rate as “caution” are different from “dangerous” labeled as “malware”. The “caution” rating is used for informing users that the permission information or credibility score of the developer is low, therefore needs user’s confirmation.
  
  The criteria of the “caution” app are as follows.
  1. The number of app downloads and user ratings does not reach our standard
  2. Cannot determine the app rating due to lack of developer’s information
  3. The app uses too many permissions with potential security threats
  
  It may difficult to get a high score when the first release of the app, because user reputation such as the number of downloads and user ratings should reach our standard.
  Therefore, we upgrade the app's grade to ‘safe’ after ALYac Android Analysis team manually analysis the app to confirm the stability of it.
  If a normal app is marked as ‘caution’, please send email to m_alyac@estsecurity.com including [1. Application name, 2. Package name, 3. File size]. We will check it and reply back to you as soon as possible.
• It says the package file is incorrect during the update.open layer
  It happened since the signature of registered Dr.Capsule does not match the signature of the latest version because the package is installed in root with a broken signature or evaluation of several markets has not been completed after the release of the update.
  Please remove installed Dr.Capsule, and reinstall its latest version from Google Play Store.